My Tech Team is an organization which supports technology for residential consumers. In early 2012 release a program to support tool online for small business and home computing clients. The new 24x7 Round-The-Clock Monitoring system will simplifies of idea about computer support. This system equipped with a remote which automatically detect computer problem at clients, and small business or home computing clients will receive repair in five or fifteen minute cycles. When the problem is detected, immediately a direct message will send to a My Tech Team troubleshooter. Furthermore My Tech Team troubleshooter detailing and exacting what the nature of problem, and call the customer for a specific action to solve the problem. This action will help clients to solve their problem with a minimum disruption to them.
My Tech Team using tools an electronic which called ‘WallChart’ to map status of clients systems in the real time so problems are identified, tracked and concluded immediately. All My Tech Team troubleshooters will view what happen at clients in the live situation, and this way help to discover the problem rather than through files.
The following description is steps of automatically monitoring system :
● Check, the workstation or server on and running.
● Check, it connect to the Internet.
● Check, Windows® Services, vital components of operating system.
● Check, availability of Ping various network devices
● Check, network of TCP ports and ensure on the ISP.
● Check, disk space to ensure still in a set threshold.
● Check, hard drive, to keep all functioning properly, and safe of data.
● Check, unauthorized log to ensure whether someone try to hack into a client’s systems.
● Check, critical event log entries and spots other potential issues.
24x7 Round-The-Clock Monitoring is one monthly package of My Tech Team’s affordable. All of clients will receives expert computer support, connected, device support, including tune-ups and labor coverage. My Tech Team will help small business and home computing through 24x7 Round-The-Clock Monitoring, they expect will increasing performance business of clients.
